Returns & Replacement Policy

General Policy

At babydoo, customer satisfaction is important to us. We carefully check and verify the quality of every product before shipping. However, replacements are available only for damage or incorrect items received.

No Return or Exchange

Products once delivered are considered final. We do not accept returns or exchanges for reasons such as change of mind, dislike of design/color, or ordering the wrong item.

Order Cancellation Policy

Cancellations are permitted exclusively before shipment dispatch. Contact us with your order ID to request cancellation. Refunds for canceled orders will be processed within 2 to 4 business days.

Replacement Eligibility

Replacements require:

  • Physical product damage during shipping
  • Receipt of incorrect item
  • Issue reported within 48 hours of delivery
  • Clear, unedited opening video showing the package being opened from start to end

Any damage to the outer packaging, dents on the tins, or issues with the courier's wrapping or cover will not be considered product damage.

Without the opening video, we will not be able to process your request.

Steps to Request Replacement

  1. Record an unedited opening video.
  2. Contact us within 48 hours via email or WhatsApp.
  3. Provide your order details and video evidence.
  4. Await verification (2–3 business days).

We currently do not offer a pickup service.

Resolution

Upon successful verification, we will send a replacement product (same or equivalent item) or refund the item value — either will be processed within 2 to 4 business days.